Refund policy

Effective date: November 14, 2026

If we do not email your SiteClarity PDF report to the checkout email address within 24 hours of a successful payment, you are entitled to a full refund of the amount you paid.

How to request a refund

Email siteclarity@venturesailab.com from the checkout email, include the website URL you submitted, and say that you did not receive the report. We will confirm delivery status and, if the report was not sent on time, refund you through Stripe to the original payment method.

What this policy does not cover

This is a delivery guarantee, not a guarantee of search rankings, traffic, leads, or a particular Lighthouse score. We do not refund because you disagree with a finding, because lab scores vary on a later retest, or because you expected a full-site, competitor, or backlink study.

If a check could not be completed (for example, your site was unreachable for part of the audit), that is documented in the report and is not, by itself, grounds for a refund once the report has been delivered.

If we cannot produce a report at all — for example, the URL is invalid or the site stays unreachable — we will refund the purchase rather than send an empty or invented report.

How refunds are paid

Refunds are processed by Stripe and can take several business days to appear on your statement, depending on your bank or card issuer.

Seller

SunMar Group LLC
2632 Mead Avenue
Saint Cloud, FL 34771
United States
siteclarity@venturesailab.com

Related: Terms of service and Privacy policy.